Managing Incidents

Create an incident

1. Go to Status Pages > Incidents.
2. Click New incident.
3. Enter a title, affected monitors, severity (minor, major, critical), and a description.
4. Click Create — subscribers are notified immediately.

Post updates

As you investigate and resolve the issue, add updates:

1. Open the incident.
2. Click Add update.
3. Set the status: Investigating, Identified, Monitoring, or Resolved.
4. Write a message explaining the current state.

Maintenance windows

Schedule planned maintenance in advance so users know about expected downtime. Go to Status Pages > Maintenance and set a window with start/end times.

Next steps

• Setting Up Monitors
• Public Status Page